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Many of us will have seen statistics banding around the Internet illustrating a high rate of project failure. According to a Gartner study, nearly 40% percent of IT projects fail or are abandoned before they reach completion. There are dozens of other statistics quoted on the same subject. But regardless of the figure – it is very high and it is a dark cloud over the project management industry as a whole.

All areas of life require good communication if they are to be successful, but when when communication is performed poorly or not at all, people and results suffer.